HELPDESK CASE STUDIES


HelpDesk Problem Statement:-

Municipal Corporations in India are the local government that administers urban areas and provide services such as healthcare, education, housing and transportation by collecting property taxes and administering grants from the state government.
Corporations provide different type of services to all Citizens where monitoring the quality and status of services is a big challenge as there is no mechanism to check for the services.

Challenge:-

✔ No mechanism to check on Service Quality
✔ Citizens can’t lodge their complaints
✔ No Grievance Redressal
✔ No provisions to gather Citizen Feedback
✔ No mechanism to monitor the municipal official’s performance in terms of service delivery and service quality

Solution:-

We introduced a Citizen friendly complaint lodging system.


Help Desk:-

TWith the Technical support of TekIT Software Solutions, Lalitpur Municipal Corporation has taken the initiative towards digitization to facilitate citizens to easily report the issues which they are facing in municipal services.
Help Desk is a Web based Mobile integrated solution which helps the Organization to get the grievances from user, auto assign these grievances to concerned department and updating back the status to the user.
Mobile Interface for the Citizens was developed where they can check about different services of the corporation also user can lodge the complaint against issues which they are facing in Municipal Services.
Web interface for the department officials is provided which helps the Officials to receive the complaints, resolve complaints and track the complaint status.
This complete cycle of grievances redressal is fully digital, fast and easy to track and manage.

Some basic key points:
Region: India
Industry: Municipal Corporation (Local Administration)
Time duration: 3 Months
Team: UX & UI experts, DBA, Mobile App Developers, Web Developers, Project Coordinator, Project Manager, Business Analyst & QA.

Result:-

We are delighted for being the part of this digital initiative of Lalitpur Municipal Corporation. TekIT Team is always ready with their keen knowledge and expertise for delivering excellent technology solutions.
LMC is rapturous as the organization got the complaint monitoring and tracking system. This solution brought the transparency and increased the services quality and facilitated the citizens for getting their issues resolved in a quick and hasselfree manner.

- AIIMS

We trust TekIT. We are using the multiple Applications developed by TekIT as per our requirement. These Applications helped us in automating the traditional manual processes and we achieved a hike in overall efficiency.

- Armaf

At Armaf, we are a couture collection of luxury french perfumes designer fragrances that exude class, style & elegance. TekIT provided us with an effective online sales platform and suggested us with strategic sales approach which accelerated our business.

- Alankaram

TekIT Solution keeps doing what comes naturally to them which is building teams with their clients, partners and creating exceptional software development and support. Job well done. I have used them since 2018 for offshore development. Congratulations to all your teams.

- ONGC

We've been working together with TekIT Solution for more than 01 years now and it is has been a very positive experience for me and my company. TekIT Solution has been a trusted partner and always willing to help resolve the most complex of issues. The quality of the coding and in general work done has been very high. I would recommend them.

- Lalitpur Municipal Corporation

We have been working with TekIT Solution for two years to develop a software application that supports the company’s daily activities. The TekIT Solution team is highly responsive and professional providing us with great problem solving on a daily basis. They are a tremendous extension of our team.

- Apni Dukan

TekIT Solution has not only met my expectations, they have exceeded them. I have provided most of the specs for the project which is application, which they have executed faithfully. I can highly recommend this company which has at all times in the development cycle of our project has met.

- Pinkz Fashion Boutique

We were recommended to TekIT Solution by another company to look after our Digital Marketing. Since retaining them, they have managed our Digital Marketing Services

- Ganesh Agro

TekIT Solution has done a great job taking our company's ideas and developing a website as per our niche specifications. The team is technicaly strong and creative. I'll not hesitate to recommend them.

- Rajawat Group

TekIT Solution is the best. I was reluctant with my partner to approach this venture again until we met the team at TekIT Solution. They took all my doubts and threw them out of the window. They took what we asked for and did the job for and did the job for us.

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